Refund policy

Cancellation Policy

You may cancel your order and obtain a refund before it is dispatched. After it has been shipped, please wait for the package to arrive and then initiate the return process.

Returns & Exchanges

Your satisfaction is our priority. Most items that are in new condition can be returned within 30 business days following delivery.

1. Contact our Customer Service to initiate a return and provide information about the item(s) and your reason for the return.
2. Once you receive our return instructions, place the item(s) back in their original packaging.
3. Return the item(s) according to the instructions provided. We will share the return address and shipping details upon acceptance of your return. (Please note: Returns that are not authorized will not be processed).
4. We typically process returns within 5 business days of receiving your returned package.

Return Conditions

You have a period of 30 business days from the date of delivery to assess whether an item meets your needs. Please reach out to us during this window for any returns or exchanges.

To qualify for a return, the item must remain unused and in its original packaging, along with a receipt or proof of purchase.

Do not send your return directly to the manufacturer.

Return Charges

If the return is due to our error (such as incorrect or faulty products), we will issue a complete refund.

If the return is based on the buyer's choice (for instance, dissatisfaction with the product or ordering the wrong size), a complete refund will still be offered.

No restocking fee will be charged for returned items.

Refunds (if applicable)

After receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed back to the original payment method within 10 business days.

Delayed or Missing Refunds (if applicable)

If your refund has not appeared, please first check your bank account. Then, contact your credit card company, as processing times may vary.

If problems persist, reach out to your bank. For further assistance, please email us at Support@Mecila.shop.

Sale Items (if applicable)

Only items that are sold at regular prices are eligible for refunds; items purchased on sale are not refundable.

Exchanges (if applicable)

We only facilitate exchanges if items are defective or damaged. To initiate an exchange for the same product, please email us at Support@Mecila.shop.

Shipping times for exchanged items may vary based on location.

Return Address

To begin a return, please contact us at Support@Mecila.shop. We will provide you with a return shipping address once your return is accepted; returns without prior consent will not be accepted.

We are here to assist you. Please reach out to us at:

Email: Support@Mecila.shop